Fortaleza
Microsoft 365 support

Microsoft 365 help
for your business.

Outlook not syncing? Files hard to find? A new employee needs access? Tell us what is happening and we’ll help you work through it.

Tell us what you need
What we can help with

Help with the tools you already use.

We troubleshoot the problem, explain what needs to change, and agree the work with you. You get help resolving the issue and instructions for managing the result.

Outlook and Teams problems

Investigate email, meeting, sign-in, and collaboration problems affecting your team.

Accounts and access

Review account setup, permissions, license assignments, and new-starter or leaver procedures.

SharePoint and OneDrive

Work through syncing and sharing issues, or organize your team’s files and site ownership.

Ongoing support

Discuss scheduled help, documentation, and responsibilities alongside your team or existing IT provider.

What you get

A fix you understand.
Instructions you can keep.

  • An explanation of the problem and recommended fix
  • The changes included in your proposal
  • Instructions and a walkthrough for your team
  • Agreed support hours and a route for follow-up
Prepare a useful support request
How we work

How we get the work done.

You review the proposal before work starts. We keep you involved as we make and test the changes.

  1. 01

    Tell us what is happening

    Describe the problem, your tools, and who is affected.

  2. 02

    Review the proposal

    Agree the work, the cost, and when it can be done.

  3. 03

    Build and test

    We make the changes and check them with your team.

  4. 04

    Learn how to use it

    You receive instructions and a walkthrough of the work.

Your questions

Good to know.

What should we include in a support request?

Describe the symptom, the affected tool, how many people are affected, and when it started. A screenshot without confidential information can help later. Never send passwords or access tokens through the website.

Can you help with our existing Microsoft 365 environment?

Yes. We begin with the issue and confirm the access, licensing, and scope needed to investigate. Work that requires a larger change or migration is scoped separately.

Can this become an ongoing engagement?

Yes. We can agree scheduled support and care after understanding your environment. Scope and service windows are defined before work begins.

Your next useful step

What would you like help with?

Tell us what is happening and which tools your team uses.

Tell us what you need